We are please to announce shorter wait time for Canvas support! 

For more information on how to minimize your Canvas support wait time, click here

When seeking support, you may be looking for a few different types of support. With the scope of this system, we have a few groups each providing a different type of support. This page focuses on the Why is Canvas not working? portion of the diagram below. Please see other pages under the Moving to Canvas menu on this page's navigation bar for more information about the others.
A diagram explaining that Canvas and IT Support are both potential options for USask Canvas troubleshooting

One-on-One Support

How do I contact 24-7 support?

Login to Canvas and click Help in the left-hand navigation bar after you have signed in. Both students and educators can access Canvas help.

For more information on how to minimize your Canvas support wait time, click here

Canvas also has a call back function available for educators between 7am and 7 pm MST, so you don't have to wait on the phone for service between those hours. This feature is still available and will work in conjunction with the new wait times.

When do I contact USask ICT instead of 24-7 support from Canvas?

If your issue includes anything about any of our non-Canvas apps that we've integrated into Canvas, then Canvas support will not be able to help. Examples of such apps include PanoptoWebex, updating enrollments, and web content from textbook publishers, among others. Please contact USask IT Support Service instead.

What if I want help learning Canvas, not just technical support?

There is help for learning Canvas independently or with support.  You can also get one on one help by emailing movetocanvas@usask.ca

What if the level of support provided was not sufficient?

If you don’t get effective help from Canvas, we’d like to hear from you.  You can ask your local working group to raise it with their Move to Canvas team or email us directly at movetocanvas@usask.ca.

Canvas 24/7 Support

Available to both instructors and students, USask has an agreement with Canvas to provide us with 24/7 support directly from our vendor. Contact the Canvas Support Line by logging in to Canvas and clicking Help in the left-hand sidebar after you're signed in.

Note that if your issue includes anything about any of our non-Canvas apps that we've integrated into Canvas, then Canvas support will likely not be able to help. Examples of such apps include Panopto, Webex, updating enrollments, and web content from textbook publishers, among others. For these types of questions, please contact USask IT Support Services as described in the next section instead.

USask Technical Support

For help with any third party integrations within Canvas or for issues related to enrollment issues and third party apps, please press the button below to search the USask IT Support Knowledge Base and/or to submit a support request with IT Support.

Workshops and Consultations

If you are looking for interactive workshops to set up your courses and support your teaching with Canvas, you can view and register for these Canvas workshops with the Gwenna Moss Centre for Teaching and Learning and IT Support Services. 

If you want a consultation to address your specific Canvas learning needs as an instructor, email our Move to Canvas team at movetocanvas@usask.ca. If you are looking for instructional design for your courses, please contact the Distance Education Unit at deu.support@usask.ca.

Search for an Answer

Canvas Community Support

If you prefer to search for your own solutions, visit the Canvas Community, a tremendous learning resource for all things Canvas. We suggest you move into the Instructor section on each of these pages, for: 

If you want even more detailed training videos and courses, the Training Services Portal can be accessed inside your Canvas course, in your Help menu. You need to be logged into Canvas to access the Training Services Portal. 

If you want to set up your mobile device with the Canvas teacher app, see the Mobile Guides.